Check out the release notes from last week:
- Talkdesk Admin
- [Preview] Talkdesk AI Agent Platform
- Talkdesk Copilot
- [Preview] Talkdesk Digital Engagement
- Talkdesk Identity
Talkdesk Admin
Increased Limit of Queues per User: Up to 250 queues can now be assigned to a single user. Larger agent teams get the flexibility to cover more queues without workarounds.
Talkdesk AI Agent Platform
[Preview] AI Agent Governance Export API: Bulk-export AI Agent conversations, including each turn’s reasoning and tool calls, to your own storage, making audits and compliance reviews far easier.
[Preview] AI Agent Observability: Latency Summary: Pinpoint which component slows down each conversation turn, so response-time issues are quicker to find and fix.
[Preview] AI Agent Evaluation: Dataset Tags: Tag scenarios and run evaluations only on the ones that matter, for faster, cheaper feedback after each change.
[Preview] AI Agent Observability: Guardrails and End of Automation Status: Spot guardrail trends and see hang-ups and timeouts separately from abandoned sessions, for a clearer view of how AI Agent conversations end.
Talkdesk Copilot
Pause Transcription Feature: Copilot’s real-time transcription can pause whenever call recording is paused. Sensitive conversations stay aligned with your compliance requirements.
[Preview] Talkdesk Digital Engagement
Advanced Email Autopilot Drafting with Human Review: Email Autopilot prepares the first reply, and agents review, edit, and send it from the composer. Replies go out faster, with a human always in control.
Talkdesk Identity
Identity Validation: Check phone numbers, emails, and IP addresses for fraud and reputation risk in a new Validation tab. Risk scores and exportable results help teams act on threats before they reach the contact center.
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.