Activities Retention Policies allow Administrators to define retention periods and automated deletion schedules for Activities data within the Storage and Retention module. Once configured, the system automates the lifecycle of Activities, helping ensure that sensitive information is purged in line with legal requirements.
Accessing Retention Settings
To manage retention settings, navigate to Settings > Storage and Retention > Activities.
Note: The retention setting for a given channel appears only when the corresponding channel app is installed.
Understanding Default Retention Periods
By default, the account’s activities will be retained as long as storage capacity allows.
Notes:
Data deletion via retention policy is not immediate. Depending on data volume, processing may take from a few hours to several days.
When new retention settings are configured or updated, they will only be applied to newly created activities. Existing activities will keep the prior retention policy that was in effect when the activity was created.