Check out what's new from the prior week:
Release Notes
Talkdesk CXA Operations Center (formerly AI Trainer)
Important Note: This feature will be progressively rolled out for all regions until December 18th, 2025.
- The "IPA" (International Phonetic Alphabet) and "Sounds Like" fields will be removed from the CXA Operations Center Custom Vocabulary. This update streamlines vocabulary management by focusing on term boosting, making the custom vocabulary process faster and more effective:
- The Custom Vocabulary feature now primarily works by "boosting" the importance of specific words, rather than correcting a "wrong transcription".
- The "IPA" and "Sounds Like" input fields are no longer available in the creation and editing forms.
- The "IPA" and "Sounds Like" columns have been removed from the list view.
- The primary input is now labeled "Phrase," with an optional "Display As" field.
Talkdesk Digital Engagement
- Agents can now send and receive attachments in .odt format in the Email channel, streamlining workflows and enhancing customer experiences.
- The transcript downloading feature now supports “multicontent” message types, ensuring that AI responses are displayed as readable text rather than labeled as “multicontent.” Autopilot messages (including Carousel, Buttons, Quick Replies, and “multicontent” type) are now correctly rendered as text in transcripts.
- The chat widget now enhances WCAG 2.1 AA accessibility standards, improving visual clarity and screen-reader compatibility for users with visual impairments. These updates provide better usability, reduce compliance risks, and support accessibility requirements for regulated industries.
This digest is a consolidated list of Release Notes and Product Notices published over the past week. To learn more, click through the links above.