Billing Overview
The Billing overview screen provides a centralized view of an account's financial status, including current usage and cost reports. This dashboard offers a quick snapshot of billing-related information.
Current Usage
This section shows the total to be charged for the current billing cycle. A "View usage" button is provided to see a detailed breakdown of the costs.
Cost Reports
This section displays the last usage invoiced. A "View cost reports" button allows you to access a history of cost reports and invoices. At this time, the access to billing cost reports needs to be done via the Explore - Overview section of the Support Suite.
Subscription
The Subscription screen provides a detailed breakdown of the account's active plan, licenses, and add-ons.
Plan Summary
At the top, you'll see a summary of the account's plan, which in this case is CX Cloud Enterprise. It also shows the Total seats for the identified base edition.
Licenses
This table lists all active licenses, including:
- Name: The name of the license product (e.g., "Retail Experience Cloud Licenses").
- Seats: The number of licenses or seats for that product.
- Expiration: The date when the licenses expire.
Add-Ons
Similar to licenses, this section lists any additional services or add-ons subscribed to by the account. The table includes the Name, Seats, and Expiration date for each add-on, such as "Talkdesk for Salesforce".
Usage
The Usage screen allows you to track and manage the credits available for the products and services associated with the account.
Current Usage
This tab displays a summary of the current financial balance, such as "Current balance" for "Contact center services".
Usage per product
This section provides a more detailed view of usage by product. While the image shows "No products," this is where a breakdown of usage would appear if there were any. A search bar is available to filter through products, and a "Download usage pricing" link allows users to get a copy of the pricing details and rates for the selected account.
This area is a crucial tool for understanding resource consumption and managing costs within the platform.
At this time, the access to billing cost reports needs to be done via the Explore - Overview section of the Support Suite.
For more information on how to use the billing tabs in more detail, please check this documentation.