What is Support Suite
The Support Suite affords complete visibility and managerial oversight over a partner’s resold accounts.
On top of the existing Support Dashboard, Support Suite enables a similar experience as direct customers for managing your customers accounts properties and configurations.
This specialised portal empowers partners to quickly address and resolve customer issues, thereby facilitating an uninterrupted and streamlined support experience that is imperative for the enduring success of their business endeavours.
Partners seeking to obtain access to the Support Suite are advised to check the process depicted at Support Dashboard: Entitlement and initiate the request through collaborative engagement with their designated Talkdesk point-of-contact.
This procedural step ensures that the access granting process is facilitated in adherence to established protocols and aligns with the structured communication channels established between the partners and Talkdesk.
Where to access it?
OKTA Dashboard
Direct URL
You can also access Support Suite directly via the URL https://talkdesk.support-suite.talkdeskapp.com/