AI-powered, out-of-the-box customer service platform built for utility providers to automate support, reduce costs, and improve customer satisfaction across all digital and voice channels. For more information, please visit our Talkdesk Utilities Experience Cloud documentation.
[PREVIEW] August 1, 2025
Important Note: This feature is available in Preview for select customers.
On Friday, August 1, 2025, we released Talkdesk Utilities Experience Cloud, an AI-powered CX platform built for utility providers. It enables digital-first, omnichannel support with 24/7 self-service and automation, reducing costs and improving customer satisfaction across billing, outages, service management, and more.
What’s Included
- Customer Validation and Account Lookup: Secure authentication and instant access to account details.
- Billing and Payments: Self-service for bill checks, payments, and payment plans.
- Statement Requests: Customers can request and receive billing statements via preferred channel.
- Outage Reporting and Updates: Real-time outage tracking and status notifications.
- Emergency Reporting: Escalation of urgent incidents with safety instructions.
- Start/Stop/Transfer Service: Fully automated service management workflows.
- Field Services Scheduling: Appointment booking for service visits and maintenance.
- Proactive Notifications: AI-driven alerts for outages, bills, or service changes.
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Autopilot Self-Service: Handles common requests, reducing inbound volume.
Access & Installation
For more information, please reach out to your account team. Please note that this feature is currently in Preview and may not be available for all accounts.
Learn more in the Utilities Experience Cloud documentation.