AI-powered, out-of-the-box customer service platform built for airlines, hotels, and travel providers to deliver seamless, digital-first experiences and resolve traveler needs faster across all channels. For more information, please visit our Talkdesk Travel & Leisure Experience Cloud documentation.
[Preview] August 1, 2025
On Friday, August 1, 2025, we released Talkdesk Travel & Leisure Experience Cloud, an AI-powered CX platform built for the travel industry. Designed for airlines, hotels, and travel providers, it streamlines traveler support through intelligent automation, integrated systems, and pre-trained virtual agents.
What’s Included
- Traveler Lookup and Profiles: Instantly identifies travelers, for personalized service.
- Booking and Itinerary Management: Modify flights, hotels, and preferences in real time.
- Proactive Booking Proposals: Offers rebooking options during delays or cancellations.
- Travel Notifications: Sends real-time alerts via SMS, chat, and push.
- Seat Upgrades: Supports upgrade requests, payment, and confirmation in one flow.
- Connected Systems: Integrates with systems of record for full context.
Access & Installation
This feature is available in Preview for select customers. For more information, please reach out to your account team. Learn more in the Travel & Leisure Experience Cloud documentation.