Managing phone numbers efficiently requires clear visibility into the routing configurations. To address this need, the Numbers page in Talkdesk Admin includes elements that improve how queue associations are displayed and filtered. These capabilities help administrators quickly understand and manage number-to-queue mappings directly from the main interface.
Identify Queues from Numbers List View
A Queues column is available in the Numbers list view, displaying the queue associations for each phone number directly. This allows for visibility into routing configurations at a glance.
Administrators can identify which queues are handling calls for specific numbers, simplifying the oversight process and reducing the time needed to verify call flow configurations.
Locate Numbers based on Queue Assignment
Use the Queues dropdown in the Filters panel to find numbers assigned to specific queues. This filtering capability enables you to:
- Quickly identify all numbers routing to a particular queue
- Isolate numbers for routing analysis and troubleshooting
- Focus on specific queue configurations during system maintenance
- Select multiple queues simultaneously for comprehensive reviews
This multi-selection functionality supports complex filtering requirements, making it easier to manage large telephony environments with numerous queue assignments.
These capabilities provide immediate access to routing information, streamline troubleshooting through targeted filtering, simplify large-scale telephony management, and reduce administrative navigation. This supports efficient workflows while enabling administrators to respond quickly to routing requirements.
For information on configuring and managing queues, see the Queues documentation.