SAML SSO can be enabled by Admins by selecting the default Single Sign-on provider for their account as 'SAML':
Talkdesk supports integrating with Microsoft Azure Active Directory Federation Services (ADFS) as a SAML SSO provider. This document details the configuration steps required to configure the communication between these two services.
Note: These instructions are based on Microsoft Entra ID.
To do so, please follow these steps:
1. Select Microsoft Entra ID from the menu on the left.
2. Select Add > Enterprise application.
3. Click on Create your own application.
4. Click on Integrate any other application you don't find in the gallery (Non-gallery), give your application a name, and click Create.
5. Select Assign users and groups.
6. Click on Add user/group.
7. Select your user, click Select and then Assign.
8. Select Single Sign-on (on the left) and click on the SAML widget.
9. Configure the Identifier and Reply URL with your Talkdesk account URL, followed by “/login/saml/sso”.
For example: https://myaccountname.talkdeskid.com/login/saml/sso.
10. Copy the App Federation Metadata Url and save it somewhere safe (you will need to add this URL in Talkdesk).
Talkdesk
In order to configure Microsoft Azure ADFS as the Identity Provider, log in into your Talkdesk account and navigate to Security Settings.
Add the Metadata URL, which was copied in step 10, to the Single Sign-On Provider section and save it.