[Preferences] Metrics Settings

As an admin, you can configure several metrics for your account as a whole or on a per number basis

To configure the Metrics Settings for your account follow these steps:


  • Log into your Talkdesk account as an Administrator.
  • Click on the Admin tab at the top of the page [1].
  • Select the Preferences tab [2].
  • Scroll down to Metrics Settings [3].

You can then:

  • Configure your Service Level Threshold [4].
  • Filter Short Abandoned Calls [5].
  • Define a Report Files Retention Period [6]
    • In Explore: Explore has no execution list. Instead, you have the reports' executions in your email. These are the exports requested either through the Send or Schedule options in Explore. These files are available for 30 days; after this time, the data still exists stored in the database, although it's not downloadable via the email link sent to you.
  • Define a Reporting Data Retention Period [7]:  
    • In Explore (UI and API): The setting Reporting Data Retention Period allows admins to define for how long Talkdesk should keep the account’s historical data. If the value is “1” (minimum value), we will show you the data for 1 day. If you don't set any value in the Reporting Data Retention Period you will have access to the historical data defined at the report/dashboard/dataset level. Check more information in our Data Dictionary and Developers Docs.

Click Save when you’re done [8].

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