Check out what's new from the prior week:
Release Notes
Talkdesk Agent Workspace - Activities, Contacts & Voicemails
- The Nested Disposition is now visible to users in the Wrap-up tab of Activities and Contacts. Also, the filters in Activities, Contacts, and Voicemails will be stored in the browser cache and will not require being set every time the page is reopened.
Talkdesk Agent Workspace - Conversations (Voice Channel)
- Admins can now standardize wrap-up settings for Agents based on call direction. This allows Admins to perform bulk actions on call wrap-up settings for multiple Agents simultaneously, thus streamlining processes.
Talkdesk Explore
- There is now unlimited historical data access with the removal of the 13-month historical limit across all Talkdesk Explore reporting tools. To safeguard performance we've implemented memory-based query limitations, and error notifications in case of memory constraints.
Talkdesk Feedback
- A variety of flexible customization options were introduced for chat surveys, allowing Admins to better align survey design and feedback collection with their respective brand and improve user experience.
Talkdesk Zendesk Connector
- A visual indication of Agents' CTI status will be available, enabling them to be certain that they are operating with an active CTI session. This feature will be available for all accounts by default.
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.