Pricing
How much does Talkdesk Express cost?
Talkdesk Express is priced at the Manufacturer's Suggested Retail Price (MSRP) of $45 per user per month for named licenses. This competitive pricing guideline is designed to support resellers and ensure straightforward pricing for their customers.
Note: Named licenses are assigned to specific individuals, allowing unique access, as opposed to concurrent licenses that are based on the number of users who can access the software simultaneously, with shared access among users.
Can I try Talkdesk Express before committing?
Yes, Talkdesk Express comes with a mandatory 15-day free trial, allowing customers to explore its capabilities, with a maximum of 10 users. During this trial period, customers will receive a pre-loaded nominal telecommunications credit of 5$, intended for deployment as TD Minutes.
What is the process for customers to transition into active users after the trial?
Following the 15-day trial of Talkdesk Express, end-users can seamlessly transition into active paying customers through the automated ordering process. The automated ordering process requires the end-users to simply click to accept the terms and conditions of the Talkdesk Master Subscription Agreement.
Is there a minimum commitment period for Talkdesk Express subscriptions?
No. Talkdesk Express subscriptions operate on a monthly basis, providing flexibility without a long-term commitment.
Who can purchase Talkdesk Express?
Talkdesk Express is exclusively available for purchase through resellers and is accessible to customers solely through their respective reseller channels.
Is the contractual discount for Talkdesk Express the same as for other editions (Essential, Elevate, etc.)?
Yes, the contractual discount against the MSRP is the same as outlined in the partner reseller agreement for Talkdesk Express at the “Bundled License” rate.
What if my customers need more products included in the Talkdesk Express?
Resellers can sell Talkdesk Express outside the click-to-buy automated motion through the standard order-to-cash (O2C) procedure. However, this process is subject to the comprehensive application of the price book and the reseller rules of engagement.
What happens to the instance after the trial period?
If no action is taken after the 15-day trial period, the instance enters a suspended mode and remains in such a state for an additional 90 days. During this time, end-users can opt-in and convert into paying customers through a fully automated process at the specified rate of $45 per user per month, MSRP. Unlike sandbox environments that reset at the end of a trial, the configurations and settings in Talkdesk Express remain intact, ensuring business continuity.
Billing
How is Talkdesk Express billed and invoiced?
Subscriptions are billed monthly in advance and automatically renew unless canceled. Invoices are generated on the first day of each month, and payment terms are net-30 unless specified otherwise in the partner reseller agreement.
How can I access billings and invoices?
Billing and invoice details are accessible through the Billing Insights API.
Can I customize Talkdesk Express invoices?
Invoices are not subject to customization as a default standard. However, Talkdesk extends API access to the billing feed for transparency, providing programmatic access to subscription and usage-related data.