Support Dashboard: Global Settings - General Information

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ID

The Talkdesk Instance ID and the ability to copy it to the clipboard

 

Email

Change the user’s email account associated to the Talkdesk Instance

 

URL

Talkdesk Instance URL which, by clicking on it, opens in a new tab

 

Organization

Talkdesk Organisation name and ID (aka Parent account), the respective Talkdesk Instance belongs to (aka: Is a child to), per what is described HERE: Support Dashboard: Organisations

 

Status

The Talkdesk Instance lifecycle status, per what is explained HERE: Support Dashboard: Billing Settings Lifecycle

 

Siloed

Show if the Talkdesk Instance has the communications enabled or not

 

Twilio Account SID

The Talkdesk Instance ID in Twilio

 

Created

When the Talkdesk Instance was created

 

Raw Data

Shows in a single file all account settings. As this is a permissions protected feature, you may not have access to tit. Check The Role-Based Access Permissions HERE: Support Dashboard: Partner Role-Based Permissions

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Mark Voicemails as read

Marks all voicemails as read within an account

 

Account Setup

Ability to upload a .CSV file with pre-populated settings for account setup. As this is a permissions protected feature, you may not have access to tit. Check The Role-Based Access Permissions HERE: Support Dashboard: Partner Role-Based Permissions

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Support

Open a Support Ticket, to be tackled by Talkdesk Support, by filling in the embedded pop-up form

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