Partners are able to configure several settings that are applied to the Talkdesk Instances under each Talkdesk Organization.
These settings are applied per Talkdesk ORG, i.e. are ORG wide and enforced to all the pre-existing or newly created Talkdesk Instances that belong to such Talkdesk ORG.
To know which Talkdesk ORGs you, as a Talkdesk Partner own, please refer to the article Support Dashboard: Organisations
Generic Settings
Clicking "Default settings" opens a pop-up window for the Organization settings management.
The tab allows you to manage basic information about the organization.
- Organization name: The name of the organization.
- Organization type: The type of organization.
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Support link: A link to the organization's support website or email address.
Per Talkdesk Org, you as a Talkdesk Partner, can decide which URL the user is redirected to, or to which email address an email is sent, once the user clicks on the “Contact Support” call to action in his/her Talkdesk Express instance.
This means partners start receiving the intake of support tickets being created by users in Talkdesk Instances under each one of their respective Talkdesk Organizations.
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Default language: The default language for newly created accounts under this organization.
Per Talkdesk Org, you as a Talkdesk Partner, can decide to show the end customer a default language in which Talkdesk Workspace will start the Talkdesk Instance in, as show below, for the “Spanish” example.
Languages are able to then be edited by the user in a self-service way as described HERE: Account Language and shown below.
Available Languages
Currently, the following languages are available for Talkdesk Workspace users:
- English (US) (default if not specified differently)
- French (CA).
- French (FR).
- German (DE).
- Italian (IT).
- Portuguese (PT).
- Portuguese (BR).
- Spanish (ES)
Note: The default language setting may not apply to all applications, as some products do not support localization. However, users can choose their preferred language by overriding the default account setting.
- Timezone: The default timezone for newly created accounts under this organization.
- Maximum number of licenses per account: The upper limit for the number of licenses an account within this organization can have.
- Price per license: The cost per license for accounts under this organization.
- Terms and conditions link: A link to the organization's terms of service.
- Notifications email(s): Email addresses that will receive notifications related to this organization.