Partners are able to configure several settings that are applied to the Talkdesk Instances under each Talkdesk Organization.
These settings are applied per Talkdesk ORG, i.e. are ORG wide and enforced to all the pre-existing or newly created Talkdesk Instances that belong to such Talkdesk ORG.
To know which Talkdesk ORGs you, as a Talkdesk Partner own, please refer to the article Support Dashboard: Organisations
The “Default Settings” call-to-action is available in the Talkdesk ORG screen in the Suport Dashboard, as show below.
Generic Settings
Organization Name
As a Talkdesk Partner you can edit the Talkdesk Organization name.
Support Link
Per Talkdesk Org, you as a Talkdesk Partner, can decide which URL the user is redirected to, or to which email address an email is sent, once the user clicks on the “Contact Support” call to action in his/her Talkdesk Express instance.
This means partners start receiving the intake of support tickets being created by users in Talkdesk Instances under each one of their respective Talkdesk Organizations.
Default Language
Per Talkdesk Org, you as a Talkdesk Partner, can decide to show the end customer a default language in which Talkdesk Workspace will start the Talkdesk Instance in, as show below, for the “Spanish” example.
Languages are able to then be edited by the user in a self-service way as described HERE: Account Language and shown below.
Available Languages
Currently, the following languages are available for Talkdesk Workspace users:
- English (US) (default if not specified differently)
- French (CA).
- French (FR).
- German (DE).
- Italian (IT).
- Portuguese (PT).
- Portuguese (BR).
- Spanish (ES)
Note: The default language setting may not apply to all applications, as some products do not support localization. However, users can choose their preferred language by overriding the default account setting.