Check out what's new from the prior week:
Release Notes
Talkdesk Digital Engagement
- The new drag-and-move chat launcher: enhances flexibility and control, ensuring that the chat icon does not obstruct website content. This functionality is available for both mobile and desktop.
Talkdesk Interaction Analytics
- Data Retention can now be configured for transcriptions. Users can configure transcription retention from 1 day to "do not delete". New accounts will have a default transcription retention period of 180 days.
Talkdesk Live
- The Live Contacts In Queue widget now includes data for Chat, Digital Connect, Email, Facebook Messenger, SMS, Voice, WhatsApp.
Talkdesk Workforce Management
- The Default Team Schedule Report provides a comprehensive historical view of agents' scheduled events, including:
- Event start and end times;
- Duration;
- Paid status;
- Other key metrics over a specified period.
Product Notices
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.