Check out what's new from the prior week:
Release Notes
Talkdesk Live
- The Hold Time column is now visible by default to all users in the Live Contacts List widget. This new column shows if the contact is on hold and for how long.
Talkdesk ServiceNow Connector:
- Talkdesk ServiceNow Connector v.4.1.1. is certified and compatible with the latest ServiceNow Xanadu version.
Talkdesk Workforce Management
- Resource Planners can now bulk create any event on agent schedules.
Product Notices
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.