June 10-14, 2024

Check out what's new from the prior week:

Release Notes

  • Talkdesk Financial Experience Cloud for Banking
    • New:
      • Dispute Transactions template simplifies self-service dispute resolution for FSEC banking clients.
      • Travel Notifications Autopilot helps prevent account blockages during travel.
    • Enhancements:
      • Agents can perform specific check searches without needing to access the banking core.
      • Flow templates for voice and digital Autopilot allow customers to search for a check and stop payment.
      • Agents can complete the Stop Payment functionality within workspace.
  • Talkdesk Conversations
    • New: Ability to record Agent-to-Agent calls, enhancing call and quality monitoring.


This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.

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