Check out what's new from the prior week:
Release Notes
- Talkdesk Financial Experience Cloud for Banking
- New:
- Dispute Transactions template simplifies self-service dispute resolution for FSEC banking clients.
- Travel Notifications Autopilot helps prevent account blockages during travel.
- Enhancements:
- Agents can perform specific check searches without needing to access the banking core.
- Flow templates for voice and digital Autopilot allow customers to search for a check and stop payment.
- Agents can complete the Stop Payment functionality within workspace.
- New:
- Talkdesk Conversations
- New: Ability to record Agent-to-Agent calls, enhancing call and quality monitoring.
This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.