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Release Notes

• Talkdesk Admin (Call Recording Settings) 
  • Enhancement: Admins can suppress the contact side of the recording, only keeping the agent's side. 
• Talkdesk Explore
  • New: Audit Logs Report available for Admins in Talkdesk Explore.
• Talkdesk Navigator
  
  • New: The new Talkdesk Navigator™ product allows you to detect the topic of digital and voice messages, guiding the interaction flow accordingly. 
• Talkdesk for Salesforce
  •  New:
    • Click-to-digital component supported for Salesforce. 
    • Talkdesk Workspace can be embedded in Salesforce layouts.
  •  Enhancements:
    • Compatibility with the recent changes to CSP (for US region only).
    • Lead sync enhancements
    • New login flow appears after a refresh in inactive sessions.
• Talkdesk for Service Cloud Voice
  •  New:
    • Setting to record voice calls can be enabled/disabled for Outbound Studio Flows.
    • Agents can now pause/resume call recordings on the Voice call recording toggle.
    • Salesforce Dialer now supported on all regional clouds.
  • Enhancement: Compatibility with the recent changes to CSP (for US region only).

This digest is a consolidated list of all Release Notes and select externally published Product Notices over the past week. To learn more, click through the links above.