Release Notes | Talkdesk Navigator

Talkdesk Navigator™ is a robust AI-powered solution designed to strengthen voice and digital interactions with customers. Configurable in Talkdesk Studio, Navigator allows you to reduce menu overload, while providing customized experiences driven by generative AI. 

For more information, please visit our Navigator documentation.



June 20, 2024

On June 20th, 2024, we will release the following feature in Talkdesk Navigator™.


  • Play audio on Navigator Voice: Now, Admins can define a message that will be played before Navigator begins monitoring the conversation. 

For more information, please check our Talkdesk Navigator documentation.


June 4, 2024 I Talkdesk Navigator 

On Wednesday, June 4th, 2024, we will release Talkdesk Navigator™. 

Driven by Generative AI, this powerful new orchestration and routing solution is designed to strengthen voice and digital interactions. Customers simply tell Talkdesk Navigator what they need or want to accomplish, in their own words, without being forced into complex, rigid, and frustrating interactive voice response (IVR) menus. 

Navigator allows you to detect the topic of a message without training data effort and guide the interaction flow accordingly. 

  • For voice, this allows you to eliminate the old-fashioned IVR menu, providing a more conversational experience. 
  • For digital, this will allow you to easily employ email triage.

Triage processes based on real-time understanding help you make instant content-based decisions from voice and digital messages.

What’s included

This release includes the following main features:

  • Identifiable Topics: Simply provide a list of topics and Navigator will identify the subject from the contact’s message. 
  • Extensive Language Options: This new component employs large language models (LLMs), reducing the complexity and effort in setting up the model.
  • Configurable in Talkdesk Studio: Easily set up your options via Talkdesk Studio, through the voice and/or digital components.

How to Access / Install

If you wish to begin using Navigator, or want to know more details about this product, please get in touch with your Talkdesk representative to find out more.

For more information, please check our Talkdesk Navigator documentation.

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