Talkdesk Navigator™ is a robust AI-powered solution designed to strengthen voice and digital interactions with customers. Configurable in Talkdesk Studio, Navigator allows you to reduce menu overload, while providing customized experiences driven by generative AI.
For more information, please visit our Navigator documentation.
December 17, 2024
On Tuesday, December 17th, 2024, we will release the following feature in Talkdesk Navigator.
New:
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Support for new languages: New languages are now available for customers on the Talkdesk Navigator Studio component. The following languages were added:
- Catalan (Spain)
- Chinese (Mandarin)
- Chinese (Taiwanese Mandarin)
- Danish (Denmark)
- Dutch (Netherlands)
- English (India)
- English (New Zealand)
- English (South Africa)
- Finnish (Finland)
- Italian (Italy)
- Japanese (Japan)
- Korean (South Korea)
- Polish (Poland)
- Portuguese (Portugal)
- Spanish (Spain)
- Romanian (Romania)
- Russian (Russia)
- Swedish (Sweden)
For more information, please check our Talkdesk Navigator Overview and Analyze Voice Message Documentation.
November 22, 2024
On Friday, November 22nd, 2024, we will be releasing the following new features for Talkdesk Navigator:
New:
- Select variable or contact message: The Analyze voice message Studio component now allows customers to choose whether to use audio from the voice call or a value from a variable. This provides flexibility while configuring workflows.
- Configure timeout duration: Customers can now define the duration of the execution for the Analyze voice message component, for more precise control over processing times.
Notes:
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Access to these features requires an update to the Analyze voice message component. Upon update, the following fields will lose their current value:
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- Language dropdown
- Message to output
- Timeout exit.
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- The previous value can be retrieved from a previous Studio version.
For more information, please check our Talkdesk Navigator Overview and Analyze Voice Message Documentation.
June 20, 2024
On June 20th, 2024, we will release the following feature in Talkdesk Navigator™.
New:
- Play audio on Navigator Voice: Now, Admins can define a message that will be played before Navigator begins monitoring the conversation.
For more information, please check our Talkdesk Navigator documentation.
June 4, 2024 I Talkdesk Navigator
On Wednesday, June 4th, 2024, we will release Talkdesk Navigator™.
Driven by Generative AI, this powerful new orchestration and routing solution is designed to strengthen voice and digital interactions. Customers simply tell Talkdesk Navigator what they need or want to accomplish, in their own words, without being forced into complex, rigid, and frustrating interactive voice response (IVR) menus.
Navigator allows you to detect the topic of a message without training data effort and guide the interaction flow accordingly.
- For voice, this allows you to eliminate the old-fashioned IVR menu, providing a more conversational experience.
- For digital, this will allow you to easily employ email triage.
Triage processes based on real-time understanding help you make instant content-based decisions from voice and digital messages.
What’s included
This release includes the following main features:
- Identifiable Topics: Simply provide a list of topics and Navigator will identify the subject from the contact’s message.
- Extensive Language Options: This new component employs large language models (LLMs), reducing the complexity and effort in setting up the model.
- Configurable in Talkdesk Studio: Easily set up your options via Talkdesk Studio, through the voice and/or digital components.
How to Access / Install
If you wish to begin using Navigator, or want to know more details about this product, please get in touch with your Talkdesk representative to find out more.
For more information, please check our Talkdesk Navigator documentation.