Product Notice: UK long number Know Your Customer regulations

Summary

The UK telecom regulator is introducing new Know Your Customer (KYC) compliance rules for UK long numbers. This change is designed to minimize and help prevent fraudulent and nuisance calls using these numbers.

Whilst the changes do not come into effect immediately, we want to provide our customers time to collate and submit the required information to ensure their services are not affected. 

Customers who fail to fulfill the KYC requirements in the required timeframes will be unable to buy new UK long numbers and will have their numbers blocked from sending or receiving any voice calls or messaging. It is therefore essential that our customers comply with this new KYC requirement promptly.

 

What is changing and why

The UK telecoms regulator has increased the requirements relating to KYC compliance.  The changes are to protect consumers and the public from fraudulent or nuisance calls and require the owners of the numbers to provide additional information relating to the intended use of the UK numbers that they own.

Specifically, the new KYC requirements target UK long codes. That is, any 10 or 11-digit UK number, regardless of its type.  Owners of these numbers must provide:

  • Company name, Registration Authority, Registration number (CRN), and business website;
  • Registered and emergency address (require UK address for Local and National long codes);
  • Authorized representative’s full name, work email, and phone number;
  • Business Identity;
  • Traffic type;
  • Use case;
  • Communication destination;
  • Proof of Business Identity* (excerpt from the commercial register)

*This is required only for businesses not using a UK Companies House Registration Number

 

Notable impact on customers

Customers who fail to fulfill the KYC requirements in the required timeframes will be unable to buy new UK long numbers and will have their numbers blocked from sending or receiving any voice calls or messaging.

 

Registration process for customers - Action is Required 

  • The Talkdesk Support team will contact the administrators of all impacted customers to request the completion of a personalized form. The form will contain your affected UK long numbers with instructions for completion.  
  • Please return the form to Talkdesk Support so our team can complete the registration.

 

Key dates

  • Starting May 27, 2024: failure to provide the required information will prevent customers from buying any new UK long numbers.
  • Starting September 30, 2024, all existing UK long numbers—that is, any UK long numbers that Talkdesk’s customers own—will also require the information listed. Failure to register UK long numbers will result in blocking the sending or receiving of voice calls or messaging.

 

Questions?

We understand the importance of uninterrupted service for your business. Please act swiftly to ensure compliance and continued service. If you have any questions or need assistance, don't hesitate to reach out via the Talkdesk Support Portal.

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