In order to enable your IVR to play also outside of your Business Hours, follow these steps:
- Log into your Talkdesk account as an Administrator.
- Click on the 'Admin' tab at the top of the page.
- Select the 'Preferences' tab and scroll down to the 'Business Hours' section.
- Tick 'Yes' next to the 'After Hours IVR Enabled' option.
- Press 'Save' at the bottom of the page.
Note: When the After Hours IVR option is enabled, your callers will hear your IVR message instead of your Outside Business Hours Message.