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After Hours IVR

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Sara Costa
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In order to enable your IVR to play also outside of your Business Hours, follow these steps:

  • Log into your Talkdesk account as an Administrator.
  • Click on the 'Admin' tab at the top of the page. 
  • Select the 'Preferences' tab and scroll down to the 'Routing Settings' section. 
  • Tick 'Yes' next to the 'After Hours IVR Enabled' option.

After_Hours_IVR.png

  • Press 'Save'. 

 

Note: When the After Hours IVR option is enabled, your callers will hear your IVR message instead of your Outside Business Hours Message.

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