The use of a headset is recommended, as this is the best way to provide acoustic isolation between speaker and mic, otherwise you risk hearing an echoing sound in the line.
Most PC or Mac-compatible headsets will work with Talkdesk. We recommend wired headsets with 3.5mm jack rather than a USB connection. Also, ensure that the headset has a built-in microphone so that you can make calls with the best possible sound quality.
Your agents are spending most of their day with headsets on. Uncomfortable headsets can be distracting and even negatively impact performance and quality of work. You’ll want a pair of light headsets with soft ear cushions/pieces and adjustable bands to ensure maximum comfort.
Since we started our cloud-based call center software company in 2011, we’ve tested our fair share of headsets. Some provided great call quality, but were wildly uncomfortable. Others fit like a dream, but provided less than optimal functionality. To help guide your search for the perfect pair of headsets, here are our top picks:
- Jabra Evolve 40 UC Stereo (MSRP $109) – These headphones are not only comfortable, but also include both types of noise cancellation mentioned above.
- Plantronics Blackwire 325 (MSRP $79) – Noise-canceling microphone and hi-fi stereo sound at a competitive price-point.
- theBoom Pro3 (MSRP $235) – The Pro3 is sturdy and utilizes patented noise canceling technology for agents working in a noisy environment.
Please note: Although some of these models may come with a USB adapter, we recommend using the 3.5mm jack instead. We also don't recommend Bluetooth or other wireless headsets as they are more likely to fail, or cause audio issues including missing speech or delays.