Creating an Autopilot in AI Launchpad

This article shows all the steps to create a Talkdesk Autopilot™ in AI Launchpad™, with explanations about each field and capability.

To create a new Autopilot, please follow these steps:

Screenshot 2024-04-10 at 15.53.07.png

1. Log in to your Talkdesk account as an Administrator.

2. Select the “more options” button [1].

3. Click on Admin [2].

A new window with a drop-down menu pops-up. 

  1. Select AI Launchpad [3].

Screenshot 2024-04-10 at 15.59.15.png

  1. Go to AI Resources [4].
  2. Click Create new [5].

Screenshot 2024-04-10 at 16.04.14.png

  1. On the new sidebar:
  • “AI Model type”: Pick the “Business Process Automation - conversational” option [6] from the menu.
  • “Name”: Set up a name [7] for your Autopilot.
  • “Description”: Write down a brief summary [8] of your Autopilot topic.
  • “Select your service provider”: Choose the Talkdesk option [9]. In this case, the Talkdesk option allows building a Autopilot from scratch, with all its features available. However, if you already have built a bot to integrate with the Talkdesk call center, you must choose the Bring Your Own Bot (BYOT) option.
  • Choose the language from the menu [10]. In the example above, we selected English.
  1. Click Create AI Model [11] when you’re done.

Screenshot 2024-04-10 at 16.09.32.png

The new Autopilot is now visible on the “AI Resources” menu inside the AI Launchpad.

Screenshot 2024-04-10 at 16.19.20.png

Now, go to “Home” [12], and select Autopilot [13] from the drop-down menu.

Screenshot 2024-04-10 at 16.23.33.png

Your recently created Autopilot is already available for editing and customizing.

Screenshot 2024-04-10 at 16.31.11.png

For more information on Autopilot, please read our documentation.

All Articles ""
Please sign in to submit a request.