Release Notes | Microsoft Teams Connector

Talkdesk Microsoft Teams Connector breaks down collaboration silos within your organization and promotes teamwork and knowledge sharing between your Agents and Subject Matter Experts (SME) to solve customer questions faster, increase productivity, reduce customer effort, and improve customer satisfaction through first contact resolution.

For more information, please visit our documentation

 

March 31, 2023

On Friday, March 31st, 2023, we will release Talkdesk Microsoft Teams Connector™.

Talkdesk Microsoft Teams Connector breaks down collaboration silos within your organization and promotes teamwork and knowledge sharing between your Agents and Subject Matter Experts (SME) to solve customer questions faster, increase productivity, reduce customer effort, and improve customer satisfaction through first contact resolution.

 

What’s included

  • Teams Directory Integration: Import and sync your Microsoft Teams users into Contacts under “Colleagues”, allowing your Agents to search, find, and click-to-call SMEs who are on Teams from within Talkdesk CX Cloud™.
  • Direct routing: Provides secure & encrypted SIP trunking between Talkdesk CX Cloud and Teams for on net seamless transfers and consultations between your Talkdesk Agents and SMEs.
  • Alerts & Notifications: Ensure critical business events and relevant contact center insights are delivered to the right employees at the right time by automating alerts & notifications in Microsoft Teams, straight from Talkdesk.

 

How to Access / Install

If you wish to start using Talkdesk Microsoft Teams Connector™, please reach out to your Customer Success Manager to scope a Professional Services engagement.

All Articles ""
Please sign in to submit a request.