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Talkdesk Single Sign-on (SSO)

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Admins can select the default Single Sign-on provider for their account from a drop-down list of four available options:

 

To select an SSO provider for your account:

SSO_selection.png

  • Log into your Talkdesk account as an Administrator
  • Select the 'Admin' section from the top navigation bar [1]
  • Select the ‘Preferences’ tab [2]
  • Scroll down to ‘Single Sign-On provider' and select the SSO provider for your account from the dropdown menu [3]
  • 'Save' your changes [4].

Now, when logging in to Talkdesk, agents simply need to press the ‘Sign in with’ button:

SSO-Callbar.png 

If agents are not yet signed in to the selected default SSO application (Salesforce, Okta, Google or OneLogin), an authentication window will popup asking to confirm the login details there:

Salesforce_pop-up.png

Once the right credentials have been entered the user is authenticated in Talkdesk.

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