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Talkdesk Single Sign-on


As an Admin you can select the default Single Sign-on (SSO) provider for your account from a drop-down list of five available options:


To select an SSO provider for your account:


  • Log into your Talkdesk account as an Administrator
  • Select the 'Admin' section from the top navigation bar [1]
  • Select the ‘Preferences’ tab [2]
  • Scroll down to ‘Single Sign-On Provider' and select the SSO provider for your account from the dropdown menu [3]
  • 'Save' your changes [4].

Now, when logging in to Talkdesk, agents simply need to press the ‘Login with’ button:


If agents are not yet signed in to the selected default SSO application (Microsoft, Google, Salesforce, Okta, or OneLogin), an authentication window will pop up asking to confirm the login details there:


Once the right credentials have been entered the user is authenticated in Talkdesk.

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