“Barge-in” is a feature of Virtual Agent Voice that allows users to interrupt Virtual Agents during an interaction to speed up the interaction, and to give a command or response.
This feature can be used to quickly ask a question without having to wait for the Virtual Agent to finish playing back a lengthy prompt.
Configuring Barge-in feature
To enable the barge-in feature, please follow the steps below:
1. Select the Virtual Agent for which you wish to enable “barge-in” .
2. Click on the Channels tab > “Voice” settings icon .
3. Select the “Allow barge-in” check box  to enable the feature in your VA. Note: If you wish to revert the enablement, remove the selection from the “Allow barge-in” check box.
4. Save your changes .
After enabling the barge-in feature, if the VA is interrupted during a voice interaction, the audio will stop playing, and the VA will provide a relevant response to the caller.