Virtual Agent: Barge-in

“Barge-in” is a feature of Virtual Agent Voice that allows users to interrupt Virtual Agents during an interaction to speed up the interaction, and to give a command or response.  

This feature can be used to quickly ask a question without having to wait for the Virtual Agent to finish playing back a lengthy prompt.


Configuring Barge-in feature

To enable the barge-in feature, please follow the steps below:


1. Select the Virtual Agent for which you wish to enable “barge-in” [1].


2. Click on the Channels tab > “Voice” settings icon [2]


3. Select the “Allow barge-in” check box [3] to enable the feature in your VA. Note: If you wish to revert the enablement, remove the selection from the “Allow barge-in” check box.

4. Save your changes [4].

After enabling the barge-in feature, if the VA is interrupted during a voice interaction, the audio will stop playing, and the VA will provide a relevant response to the caller.  

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