Talkdesk Conversation Orchestrator™ enables you to stream the agent and/or caller audio in real time. For more information, please visit our Conversation Orchestrator documentation.
September 28, 2022 - Talkdesk Conversation Orchestrator
On Wednesday, September 28th, 2022, we will release Conversation Orchestrator™.
Conversation Orchestrator is a solution that offers customers the possibility to stream the agent’s or the caller’s audio in real time.
Conversation Orchestrator can be used to:
- Support multiple unidirectional streams that can be used by other applications to do intent detection, speech-to-text and voice biometrics, real-time voice and speech analytics, and other voice analysis or processing.
- Support bidirectional stream where a virtual agent can participate in a conversation.
How to Access / Install
Conversation Orchestrator™ works by adding the “Stream audio unidirectional” component to a Studio flow to stream the audio of a given call to a web socket.
If you wish to start using Conversation Orchestrator™, please reach out to your Customer Success Manager.