The Flow Trigger component always marks the beginning of a flow. If a component is not directly or indirectly connected to a Flow Trigger component, it will be ignored.
Adding a Flow Trigger Component
1. Click on an Autopilot model and select Automation Designer [1].
2. You will be taken to the Automation Designer tab inside the Builder app, where the flow configuration will take place.
3. Under “General”, select the Flow Trigger component [2] and then drag it to a canvas on your right side [3].
4. Double-click the component. Then, the component settings panel [4] will appear.
5. Provide the required details of the component.
- “Component name” [5]: The name of the Flow Trigger component. The name can only contain letters, numbers (except as a first character), and underscores, and can be as long as 30 characters.
- “Capture entities toggle” [6]: A toggle field that allows you to specify entities to capture when the component is triggered.
- From the first drop-down list, select an available entity or click Add new Entity to create a new one.
- From the second drop-down list, select an available variable or click Add new Variable to create a new one.
- When a user sends a message, the Autopilot checks the user’s message against the existing Flow trigger intent training phrases in Talkdesk AI Trainer. If the intent of a message matches a training phrase with a confidence score exceeding the defined threshold, the Flow Trigger component will be activated. Additionally, if the user’s message matches one or more entities defined in the component, the variable for the corresponding entity will be assigned the value of that match.
6. After the component is created, you can connect it with another component. Keep in mind that a Flow Trigger component cannot have any incoming arrow.
7. Click Save to apply your changes.
Note: A red exclamation mark will appear on the component node if any required field is invalid. Hold the pointer over it to see further details.
Deleting a Flow Trigger Component
1. On your canvas, click the Flow Trigger component you want to delete and then press the backspace key (Windows) or the delete key (Mac) on your keyboard. Alternatively, you can double-click the component and select Delete in the side panel that appears.
2. Click Delete component in the dialog that appears to confirm the deletion.