Talkdesk provides you with highly available, scalable cloud services, and industry-leading availability compared with other Cloud Contact Centers as Service providers. While Talkdesk invests significantly in reliability and resilience, there will always be a chance for unexpected failures or outages out of our direct control that we can reduce exposure to. Because voice services can be critical to your operations, it is important that you prepare your business to be able to continue operating in the event of a service disruption.
The following framework provides guidance on how to plan and prepare for potential disruptions with Talkdesk: Business Continuity Planning. One of the options at your disposal is configuring Continuity Settings in "Admin". For more details, please refer also to the documentation on Continuity Settings.