Support Suite: Accounts - Numbers

Numbers Dashboard 

The Numbers dashboard is where users can manage the phone numbers associated with a selected account. As shown in the image, an empty dashboard indicates that no numbers have been acquired for this account yet.

The screen displays a message: "No numbers yet" and provides two primary actions to get started.

  • Port number: This option is for transferring an existing phone number from another provider into Talkdesk.
  • Buy number: This option allows users to acquire a new number directly through the platform.

The top of the screen shows the selected account's ID in a blue banner, ensuring users are aware of which account they are currently managing.

 

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Buying a Number 

Clicking "Buy number" opens a pop-up window titled "Search numbers". This interface allows users to search for and select new phone numbers based on specific criteria.

  • Country: A dropdown menu to select the desired country for the number.
  • Narrow your search: A field to input specific digits to find a number that contains them.
  • Number type: Radio buttons to choose between a Local or Toll-Free number.
  • Location (area code): A dropdown menu to select the specific area code or location for the number.

Once the search criteria are set, clicking "Search numbers" will display a list of available numbers that match the user's requirements.

For more information on how to use the Numbers app, please refer to the public documentation: Using the Numbers Tab.

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