Important Notes:
- Customer Experience Analytics Starter is no longer offered since February 20th, 2024. If your Talkdesk purchase or renewal happened after this date, you won’t have access to the features described above.
- If you’re interested in using Customer Experience Analytics Starter, please reach out to your Talkdesk representative to explore other methods to pivot the use of Customer Experience Analytics for pre-purchase discovery and for a better understanding of this value proposition.
Customer Experience Analytics Starter allows customers to experience the Interaction Analytics product's capabilities at no additional cost. This tier offers access to some key product features, but with certain limitations.
The following table outlines the product capabilities and the respective restrictions.
| Product Section | Product Feature | Availability | Starter tier specific restrictions |
| Overall | Transcripts | ✅ | Only 20% of voice interactions will be transcribed |
| Transcript languages | Only for English | ||
| Intent detection | ✅ | Only 1 pre-designed model, no customization possible | |
| Sentiment detection | ✅ | 100% of transcribed interactions | |
| Integration Events | ✅ | 100% of transcribed interactions | |
| Data Export via API | ❌ | ||
| Search | Regular Search | ✅ | Limited to 30 days of history |
| Regular Search - filtering capabilities | ✅ | Limited access to filters | |
| Advanced Search | ❌ | ||
| Manual data export | ❌ | ||
| API-based data export | ❌ | ||
| Dashboard | Historical data analysis | ✅ | Limited to 30 days of history |