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Using Talkdesk Guardian Logs

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You can start exploring all the Talkdesk Guardian™ functionalities, such as “Cases”, by following these steps:

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  1. Log in to your Talkdesk account as Admin.
  2. Click on My Apps [1].
  3. On the pop-up screen, select Guardian [2].

A new window will appear, and you will be redirected to Guardian’s “Homepage”.

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3. Select Logs [3].

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On the “Logs” page you can see the number of sessions for the filtered time frame.

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Plus, if you look below, you can see your agents’ activities (namely, the login and logout exact time), the operating system they were using, the IP address, and the Single sign-on (SSO) information, notifying if the user accessed Guardian through an authentication service.

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By clicking on the “Table Options” [1] you can choose how many items you can see per page.

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In “Logs”, you also have the option to filter by a selected time frame and by agent name.

Note: By default, it shows data of the “Last 24 hours”, but you can use the filters and select a date up to one year back.

1. Choose the “Filters” icon [1].

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  1. Click on the drop-down arrow, and select the agent’s name [3].
  2. Select what you want to “Include” [4] (all the sessions or just one in specific).
  3. On the “Login” field, choose [5] the time frame.
  4. To filter by the “Logout” time click on the drop-down arrow [6] and select a time frame.
  5. When you’re done, hit Apply [7].

There is also the possibility to export the results to a CSV file.

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1. Select the arrow icon [1].

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The exported CSV file will be visible at the bottom of the screen. To open the file, click on it.

 

 

 

 

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