If you wish to log in to the Talkdesk main web application or Callbar using your Microsoft account, simply follow these instructions:
Note: In order to be able to use this integration, the agents' Talkdesk login email address must match the Microsoft account email.
- Log into your Talkdesk account as an Administrator
- Select the 'Admin' section from the top navigation bar [1]
- Select the ‘Preferences’ tab [2]
- Scroll down to ‘Single Sign-On Provider' and select Microsoft from the dropdown menu [3]
- 'Save' your changes [4].
Now, when logging in to Talkdesk, agents simply need to press the ‘Login with Microsoft button:
If agents are not yet signed into Microsoft, an authentication window will pop up asking to confirm the login details there:
You will then be prompted to allow Talkdesk to access your Microsoft account information:
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