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A dedicated Explore dashboard for Navigator provides customized insights into its performance, helping users analyze key metrics, trends, and automation effectiveness. This guide outlines the steps to configure an Explore dashboard tailored to Navigator.

During a single call, multiple Navigators can be triggered. To analyze Navigator usage, you must monitor ‘Hits per Call’ and ‘Hits per Execution”:

•  ‘Hits per Call’ represents the total number of times a Navigator is activated during a call.
• ‘Hits per Execution’ tracks the number of times a Navigator is used within a single execution.

Instructions

1. Create and edit a New Dashboard. For details on how to create a new dashboard, please read this guide.

2. Start editing the new dashboard to create the new widgets.
3. Head to Navigator: Total executions.

• • • Create a new visualization from Studio Flow Execution.
    • Update the Date filter to use the intended value (recommended 7 days).
    • Use the component title field to filter by Analyze voice message and Analyze digital message.
    • Add the Number of Executions to the data.
    • Select the Single value visualization.
    • Save the new widget.

4. Go to Navigator: Total calls:

• • • Duplicate the previously created widget (Navigator: Total executions) and Edit its details.
    • Update the data to use the Number of Calls instead of the Number of Executions.
    • Update the widget title.
    • Save the widget.

5. Navigator: No match per execution:

• • • Duplicate the created widget (Navigator: Total executions) and Edit its details.
    • Add the Studio Flow Execution Exit Name to the filters.
    • Select the No match value on the Exit Name.
    • Update the widget title.
    • Save the widget.

6. Navigator: No match per call:
   • • Duplicate the created widget (Navigator: Total calls) and Edit its details.
     • Add the Studio Flow Execution Exit Name to the filters.
     • Select the No match value on the Exit Name.
     • Update the widget title.
     • Save the widget.
7. Navigator: Abandoned calls:

• • • Duplicate the created widget (Navigator: Total calls) and Edit its details.
    • Add the Studio Flow Execution Exit Name to the filters.
    • Select the room_finished value on the Exit Name.
    • Update the widget title.
    • Save the widget.

8. Component name per execution:
   • • Create a new visualization from Studio Flow Execution.
     • Update the Date filter to use the intended value (recommended 7 days).
     • Use the component title field to filter by Analyze voice message and Analyze digital message.
     • Select the Table visualization.
     • Add the Executed step name to the data.
     • Add the Flow definition name as a Pivot to the data.
     • Add the Number of Executions to the data.
     • Save the new widget.
9. Component name per call:
   • • Duplicate the previously created widget (Component name per execution) and Edit its details.
     • Update the data to use the Number of Calls instead of the Number of Executions.
     • Update the widget title.
     • Save the widget.
10. Save the dashboard.