The Retail Experience Cloud comes with built-in integrations for Shopify and BigCommerce, allowing seamless connectivity. Additionally, businesses can set up custom integrations to connect the platform with their own eCommerce systems.
Please see the table below that shows all the use cases allowed and the corresponding APIs and E-commerce available.
| Use Case | Description | API Documentation | E-Commerce integration |
| Search Customer by ID | Retrieve customer details using their unique ID. | Link | Available for Shopify, BigCommerce and Custom integrations |
| Search customer order using Customer ID | Find a customer's orders based on their ID. | Link | Available for Shopify, BigCommerce and Custom integrations |
| Get Live Cart | Retrieve the current items in the customer's active shopping cart. | Link | Only available for Custom integrations and BigCommerce |
| Search for Order Items based on customer ID and order ID | Retrieve specific items within an order for a given customer. | Link | Available for Shopify, BigCommerce and Custom integrations |
| Search Orders based on customer ID and order ID | Fetch order details for a specific customer and order. | Link | |
| Change the Shipping Address | Update the shipping address for an existing order. | Link | Available for Shopify, BigCommerce and Custom integrations |
| Search most recent orders | Retrieve the latest orders placed by the customer. | Link | Available for Shopify, BigCommerce and Custom integrations |
| Cancel Order | Cancel an entire order. | Link | Available for Shopify, BigCommerce and Custom integrations |
| Cancel Items from an Order | Remove specific items from an existing order | Link | Only available for Custom integrations and BigCommerce |
| Search all orders in the account | Retrieve a complete list of all orders associated with the customer’s account. | Link | Available for Custom integrations |
| Search the Products | Look up product details available in the catalog. | Link | Available for Shopify, BigCommerce and Custom integrations |
For the workspace and autopilot to function properly, the necessary APIs must be in place.
For more information about the API layer, please check out our public documentation.