Can add-ons be sold on top of Talkdesk Express?
Yes, resellers can sell add-ons with Talkdesk Express through the standard Order-to-Cash (O2C) manual workflow under the applicable engagement rules. However, not all add-ons are available for Talkdesk Express.
Can end customers purchase add-ons through the automated Click-to-Buy process?
No, add-ons are not available for self-purchase by end customers through the automated Click-to-Buy process. Resellers can add them through the O2C workflow.
Which add-ons are available for integration with Talkdesk Express?
Talkdesk Express offers a selection of add-ons to enhance functionality tailored to specific business needs. These add-ons include:
- Salesforce Connector
- HubSpot Connector (included for free)
- ServiceNow Connector
- Teams Connector
Can BYOC (Bring Your Own Carrier) be used with Talkdesk Express?
Yes, BYOC (formerly known as XConnect) can be used with Talkdesk Express, allowing resellers to retain their existing telephony infrastructure and carrier relationships with their customers while offering the benefits of a cloud-native contact center solution.
Does Talkdesk Express include Talkdesk Outbound Dialer?
Talkdesk Express does not include Talkdesk Outbound Dialer.
Which digital channels are included in Talkdesk Express?
Talkdesk Express includes SMS, Email, Chat, Facebook Messenger, and WhatsApp OOTB.
How does Talkdesk Express integrate with existing CRM systems or databases?
Talkdesk Express allows integration with customers' Salesforce, Zendesk, or other CRM systems. However, for seamless integration, users may need to customize or configure specific settings within Talkdesk Express.
Which devices and operating systems are compatible with Talkdesk Express?
Talkdesk Express supports the same operating system as all Talkdesk Editions, including Safari, Edge, and Chrome. We recommend using one of these browsers on your device for optimal performance.