Can add-ons be included in Talkdesk Express?
Yes. Add-ons can be included with Talkdesk Express when processed through the conventional Order-to-Cash (O2C) manual workflow in adherence to the stipulated engagement rules.
Are add-ons available in the automated Click-to-Buy process?
No, add-ons are currently unavailable in the automated process. Resellers can incorporate add-ons from the available list through the O2C workflow.
Which add-ons are available for integration with Talkdesk Express?
To enrich the Talkdesk Express experience, the following add-ons are able to be sold on top of an Express subscription:
- Talkdesk for Salesforce Connector
- Talkdesk for HubSpot Connector
- Talkdesk for ServiceNOW Connector
- Talkdesk Microsoft Team Connector
Is it possible to connect BYOC (Bring Your Own Carrier)?
Yes. Customers can leverage the advantages of a cutting-edge, cloud-native contact center solution while preserving their telephony infrastructure and carrier afflictions by interacting with BYOC (formerly known as XConnect).
How does Talkdesk Express integrate with existing CRM systems or databases?
Talkdesk Express allows integration with customers' Salesforce, Zendesk, or other CRM systems. However, for seamless integration, users may need to customize or configure specific settings within Talkdesk Express.
Does Talkdesk Express include Talkdesk Outbound Dialer?
Talkdesk Express does not include Talkdesk Outbound Dialer. However, it is included in the add-ons available list, so it can be incorporated through the O2C workflow.
Which devices and operating systems are compatible with Talkdesk Express?
Talkdesk Express supports the same operating system as all Talkdesk Editions, including Safari, Edge, and Chrome. We recommend using one of these browsers on your device for optimal performance.