How long does it take to configure Talkdesk Express?
Talkdesk Express stands out for its swift setup process. With automated provisioning and configuration, users can independently have their system operational within minutes, delivering a seamless and self-service experience without requiring any external assistance.
Does Talkdesk Express require professional services support for initial setup?
No, professional service support is not required for the initial setup. Talkdesk Express features automated setup processes, intuitive wizards, comprehensive tutorials, and direct links to Talkdesk Academy for self-training. This self-service approach enables users to set up the system independently, saving time and resources.
What’s the onboarding process for Talkdesk Express?
Onboarding with Talkdesk Express is a streamlined process that adapts to the channels your business requires. Typically, users acquire their phone number through an automated form, then activate this number for SMS functionalities or integrate their Facebook business account. After enabling all primary communication channels, administrators can effortlessly add agents to their contact center. Customers have the flexibility to add or edit agent information even after the initial onboarding process is complete.
Which languages are available for Talkdesk Express?
Talkdesk Express is currently available in all the languages supported by Talkdesk.
Is customization available for the home screen?
Currently, the home screen comes with built-in cards designed to direct users to specific apps/tabs within the workspace. These cards enable users to perform various activities, including adding agents to accounts, managing studio orchestration, accessing relevant documentation from the Knowledge Base, and more. While customization options for the home screen are not available at the moment, we are actively working to introduce features that will allow users to tailor the home screen according to their specific business needs, including custom cards in future updates.
Can the greeting messages and Hours of Operation be configured in pre-set Studio flows?
No. The pre-configured Studio flows don't support greeting messages or hours of operations adjustments in their current version. However, these features are available in Studio flows built by users (or someone on their behalf).
Can Talkdesk Express licenses be upgraded to Essential, Elevate, or Elite licenses?
Yes, partners are able to upgrade Express licenses on behalf of their customers to Essential, Elevate, or Elite editions, tailoring the solution to their evolving needs. Upgrading to one of the other editions will preserve the continuity of customers' existing instance and configuration, ensuring a smooth transition. It's important to note that pricing will be adjusted according to the chosen edition and the upgrade will be processed through the standard, manual, Order-to-Cash procedure.