How long does it take to configure Talkdesk Express?
Talkdesk Express stands out for its swift setup process. With automated provisioning and configuration, users can independently have their system operational within minutes, delivering a seamless and self-service experience without requiring any external assistance.
Does Talkdesk Express require professional services support for initial setup?
No, professional service support is not required for the initial setup. Talkdesk Express features automated setup processes, intuitive wizards, comprehensive tutorials, and direct links to Talkdesk Academy for self-training. This self-service approach enables users to set up the system independently, saving time and resources.
What’s the onboarding process for Talkdesk Express?
Onboarding with Talkdesk Express is a streamlined process that adapts to the channels your business requires. Typically, users acquire their phone number through an automated form, then activate this number for SMS functionalities or integrate their Facebook business account. After enabling all primary communication channels, administrators can effortlessly add agents to their contact center. Customers can add or edit agent information after the initial onboarding process.
Which languages are available for Talkdesk Express?
Talkdesk Express is currently available in all the languages supported by Talkdesk.
Is customization available for the home screen?
Currently, the home screen has built-in cards designed to direct users to specific apps/tabs within the workspace. These cards enable users to perform various activities, including adding agents to accounts, managing studio orchestration, accessing relevant documentation from the Knowledge Base, and more.
Can the greeting messages and Hours of Operation be configured in pre-set Studio flows?
No. The pre-configured Studio flows don't support greeting messages or hours of operations adjustments in their current version. However, these features are available in Studio flows built by users (or someone on their behalf).
Can Talkdesk Express licenses be upgraded to Essential, Elevate, or Elite licenses?
Yes, resellers can upgrade Talkdesk Express licenses on behalf of their customers to other Talkdesk editions. Upgrading to these editions will preserve the continuity of customers' existing instances and configurations, ensuring a smooth transition. Pricing will be adjusted according to the chosen edition, and the upgrade will follow the standard, manual Order-to-Cash process.