What is Talkdesk Express?
Talkdesk Express is a CCaaS solution purpose-built to meet the specific needs of Small and Medium-sized Businesses (SMBs) and deliver business value from day one. It prioritizes simplicity, rapid deployment, and cost-efficiency so businesses can focus on what matters the most: customers.
What is included in Talkdesk Express?
Talkdesk Express offers a suite of essential tools for better customer experience and boosting business outcomes.
Talkdesk Agent Workspace
A user-friendly interface that combines all essential CX applications agents need for efficient customer interactions. It speeds up resolution time by providing direct access to essential customer data. Simplify your workflow and enhance customer service effortlessly.
Talkdesk Voice Engagement
Allows your business to connect with customers anytime, anywhere, with crystal-clear voice quality and an enterprise-grade SLA.
Talkdesk Digital Engagement
A comprehensive and adaptive customer engagement platform that ensures a consistent customer experience by enabling seamless transitions between channels, so customers can elevate conversations effortlessly without starting over. For Talkdesk Express, SMS and Facebook Messenger are the included channels.
Talkdesk Studio
An intuitive, user-friendly tool for omnichannel customer journey orchestration. It empowers non-technical users to map out flow structures and automate interactions so you can reduce IT costs and scale services from day one.
Talkdesk Guardian Starter
A native tool that provides valuable insights about call quality and mitigates the risk of a distributed workforce. It learns from historical activity patterns to create a baseline of users' behavior and flag unexpected events, like showing if and where your agents might be engaging in risky or unusual behavior.
Real-time dashboards (Talkdesk Live) and Business Intelligence (Talkdesk Explore)
Reporting tools that give access to actionable insights to make informed decisions, drive contact center performance, and optimize the customer experience.
Talkdesk Integrations
A built-in, out-of-the-box self-service wizard that enables the integration of Talkdesk Express with nearly 30 systems, including AutoReach, Dynamics 365, Intercom, Kustomer, Microsoft Team Directory, Shopify, Slack, Zendesk, Zoho CRM, and others.
How does Talkdesk Express differ from the other Talkdesk licenses?
Talkdesk Express stands out as a strategic entry point for resellers. It empowers small to mid-sized businesses to rapidly set up their contact center infrastructure. With automated provisioning and configurations, with little to no setup, you can reduce costs and start connecting with your customers in about two minutes. Furthermore, as businesses grow and their requirements evolve, they can smoothly transition to one of the other Talkdesk solutions.
Who is the ideal customer for Talkdesk Express?
Talkdesk Express is for businesses managing complex and time-sensitive contact center setups who are looking for an agile solution that streamlines communication and customer engagement.
What’s the maximum number of seats for Talkdesk Express?
Talkdesk Express is designed with a cap of 25 named licenses per account. Additionally, please note that during the free trial period, there is a limit of 10 seats.
Where are the data centers hosted for Talkdesk Express?
Talkdesk Express data centers are hosted in the US, EU, and Canada regions.
Can Talkdesk Express be sold in regions without Talkdesk data centers?
Yes, Talkdesk Express can be sold in regions where Talkdesk doesn’t host a data center. Nevertheless, businesses must ensure compliance with regulatory requirements, as all Talkdesk-generated information is exclusively stored and processed within our data centers.