What is Talkdesk Express?
Talkdesk Express is a purpose-built Talkdesk Edition explicitly designed for small and medium-sized businesses (SMBs). It enables them to quickly launch and deploy a full-featured contact center solution with automated provisioning and configuration. By prioritizing simplicity, rapid deployment, and cost-efficiency, Talkdesk Express delivers immediate business value, allowing businesses to focus on what matters most: their customers.
What is included in Talkdesk Express?
Talkdesk Express offers essential tools for better customer experience and boosting business outcomes.
Talkdesk CXA
Talkdesk CXA is the platform for AI automation, allowing customers to orchestrate AI agents and discover and build new automations. As part of CXA you have access to Talkdesk Autopilot, Copilot, Navigator, AI Rewriter, AI Translator, Interaction Analytics, CX Sensors, Mood Detector, Identity, and QM Assist.
Talkdesk Agent Workspace
A user-friendly interface that combines all essential CX applications agents need for efficient customer interactions. It speeds up resolution time by providing direct access to essential customer data. Simplify your workflow and enhance customer service effortlessly.
Talkdesk Studio
An intuitive, user-friendly tool for omnichannel customer journey orchestration. It empowers non-technical users to map out flow structures and automate interactions so you can reduce IT costs and scale services from day one.
Talkdesk Voice Engagement
Allows your business to connect with customers anytime, anywhere, with crystal-clear voice quality and an enterprise-grade SLA.
Talkdesk Digital Engagement
A comprehensive and adaptive customer engagement platform that ensures a consistent customer experience by enabling seamless transitions between channels so customers can elevate conversations effortlessly without starting over. Talkdesk Express includes all digital channels except for Talkdesk Digital Connect. Talkdesk WhatsApp will be available soon.
Talkdesk Conversations Mobile App
A native mobile contact center that puts the power of Talkdesk in an agent’s phone, tablet, or smartwatch. Equip your teams with real-time customer information and tools to provide an excellent customer experience wherever they go. The app is available for download on the Apple App Store and Google Play Store.
Talkdesk Office
A streamlined version of Talkdesk CX Cloud for non-agents who require a connection to your company’s Customer Experience and Contact Center areas. It is intended for Information and Departmental Workers and only features essential calling capabilities. It removes unnecessary agent workflows, for a simplified business communication interface.
Talkdesk Guardian Starter
A native tool that provides valuable insights about call quality and mitigates the risk of a distributed workforce. It learns from historical activity patterns to create a baseline of users' behavior and flag unexpected events, like showing if and where your agents might be engaging in risky or unusual behavior.
Real-time dashboards (Talkdesk Live) and Business Intelligence (Talkdesk Explore)
Reporting tools that give access to actionable insights to make informed decisions, drive contact center performance, and optimize the customer experience.
Talkdesk Integrations
A built-in, out-of-the-box self-service wizard that enables the integration of Talkdesk Express with nearly 30 systems, including AutoReach, Dynamics 365, Intercom, Kustomer, Microsoft Team Directory, Shopify, Slack, Zendesk, Zoho CRM, and others.
How does Talkdesk Express differ from the other Talkdesk licenses?
Talkdesk Express is a simple, quick solution for small to mid-sized businesses to set up a contact center with minimal effort. It features automated provisioning and configuration, so you can start connecting with customers in minutes without high setup costs. Plus, it includes a 15-day trial and a $100 initial credit to get you started. As businesses grow, they can easily upgrade to other Talkdesk solutions to meet their changing needs.
Who is the ideal customer for Talkdesk Express?
Talkdesk Express is designed for small businesses managing time-sensitive contact center setups. It's ideal for those who need a straightforward solution to streamline communication and customer engagement without requiring robust or complex CCaaS features like workforce management.
What’s the maximum number of seats for Talkdesk Express?
Talkdesk Express is limited to 25 named licenses per account, with a maximum of 10 seats available during the free trial period.
Where are the data centers hosted for Talkdesk Express?
Talkdesk Express data centers are hosted in the US, EU, and Canada regions.
Can Talkdesk Express be sold in regions without Talkdesk data centers?
Yes, Talkdesk Express can be sold in regions where Talkdesk doesn’t host a data center. Nevertheless, businesses must ensure compliance with regulatory requirements, as all Talkdesk-generated information is exclusively stored and processed within our data centers.