Important to Notice
- Talkdesk Express subscriptions are paid monthly in advance and automatically renew on a monthly basis unless a cancellation is initiated.
- Invoices will be systematically generated on the first day of each month, encompassing charges for the entire forthcoming month. These invoices will be shared with the Partner.
- Billing details are made available via the Billing Insights API. Payment terms are net-30, unless otherwise indicated in the partner reseller agreement.
- For net-new conversions transpiring on the last day of the month, a consolidated invoice shall be generated that includes charges not only for the last day of the month but also for the total duration of the ensuing month.
- In contrast, net-new conversions transpiring on any day prior to the last day of the month shall prompt an invoice that includes only the charges applicable to the remaining days of the month in which the account was converted.
- In instances where licenses are added via amendments, the corresponding increase shall be invoiced at the time of the amendment.
- These charges shall subsequently become integral components of the monthly renewal process moving forward.
- It is pertinent to note that invoices, as a default standard, are not subject to customisation.
- However, in line with a commitment to transparency, Talkdesk extends API access to the billing feed, empowering the Partner with programmatic access to subscription and usage-related data and ensuring comprehensive visibility into the financial intricacies of the Talkdesk Express subscription model.