Important to Notice
- The authority to effectuate cancellations within the Talkdesk Express framework is exclusively vested in the Partner, thereby precluding end-users from undertaking any modifications, such as independently terminating a subscription.
- Only the Partner is able to enact cancellations, a process seamlessly facilitated through the Support Dashboard.
- No cancellations are permitted within the last 24 hours of each calendar month, governed by Pacific Standard Time (which aligns with a temporal offset of 8 hours behind Coordinated Universal Time).
- Cancellations of existing Talkdesk Express subscriptions shall take effect on the last day of the calendar month following termination.
- It is underscored that credits will not be issued for cancellations, and customers will retain access to their paid subscription throughout the remainder of the ongoing month.
- The automated deprovisioning mechanism, wherein the instance transitions into a suspended state, occurs at the cessation of the canceled monthly subscription.
Cancel an Express Contract
In Talkdesk’s Support Dashboard
Step 1: Click “Cancel Express Subscription”
Step 2: Confirm Action
Step 3: Confirmation Notification
Leverage the Express API
The Talkdesk Express API empowers Talkdesk partners to run their Express Business with Talkdesk in a programmatic fashion.
This Talkdesk Express API eliminates the need to log into any Talkdesk interface, allowing partners to seamlessly manage their resold instances, ensuring a fully dematerialised experience.
The Talkdesk Express API I includes 4 endpoints whose entitlement is only granted to signed and enabled partners of Talkdesk.