What is Talkdesk Express?
Introducing Talkdesk Express, an entry-level addition to the Talkdesk CX Cloud suite, specifically crafted for a Talkdesk partner-led Go-to-Market (GTM) approach.
Tailored to address the unique requirements of the SMB sector seeking a contact center solution with essential features, Talkdesk Express priorities simplicity, speed, and effectiveness.
Designed for rapid deployment, businesses can connect seamlessly with their customers within minutes through automated provisioning and configuration.
This ensures a cost-efficient solution that not only conserves valuable time and resources but also enhances the overall customer experience.
Positioned as a complementary offering to Talkdesk's existing partner portfolio, Talkdesk Express focuses on streamlining the end-to-end user experience while concurrently boosting bookings, profits, and gross margins.
Talkdesk Express features a Click-to-Trial option, providing a complimentary 15-day trial period with a new Talkdesk instance running Talkdesk Express.
Additionally, it incorporates a fully programmatic Order-to-Cash (O2C) process, guided by embedded call-to-actions within the interface, facilitating the conversion of prospects into customers with a Click-to-Buy functionality.
Simplifying end customer onboarding, Talkdesk Express integrates an automated entitlement, provisioning, and configuration workflow, offering a hands-free journey.
This includes a Product-led Growth pathway (PLG) aimed at reducing Customer Acquisition Costs (CAC) and minimising the time required for value realisation.
To enhance operational efficiency and minimize support overhead, Talkdesk Express provides intuitive self-service wizards and comprehensive tutorials, facilitating an optimised user experience.