Timezone
The Talkdesk Instance default timezone, which is a per instance setting. This settings is configurable in Talkdesk Workspace
Default prefix
The default prefix outbound calls will leverage, which is a per instance setting. This settings is configurable in Talkdesk Workspace
Ring groups
Add Ring Groups
Pops-up a window enabling uploading a a ring group file. The file MUST follow this template but, obviously, be modified to the customer's desired setup.
yalm file:
ring_groups:- ringgroup1- ringgroup2- ringgroup3- ringgroup4
Remove Ring Groups
By design, the operation in the support dashboard to remove ring groups from a Talkdesk Instance works with the assumption that the customer has already removed all for the ring groups association, i.e., that the ring groups to be removed have no association with:
- Agents via Admin :: Agents (active and deactivated)
- Numbers via Admin :: Numbers configuration, including Studio flows using these numbers
- Teams via Admin :: Teams configuration
Feature flag
List the Talkdesk Instances feature flag and their status
Support access
Support access ENABLE is the default value for a new Talkdesk Express, i.e. enables Impersonation to happen as an instance wide setting. This settings is configurable in Talkdesk Workspace.
Recording retention period
Recording retention period is the time Talkdesk will keep the Talkdesk Instance’s call recording. This settings is configurable in Talkdesk Workspace
Recording custom storage
Dual channel recordings
Recording will capture both channels, i.e. the caller and the agent, which is a per instance setting. This settings is configurable in Talkdesk Workspace
Hold music
The ability for music to be played to the caller when on hold, which is a per instance setting. This settings is configurable in Talkdesk Workspace