It is possible to exclude specific agents and/or ring-groups from the AI flow configuration process. This will assure excluded agents and ring-groups will not be processed in the AI flows segment drop-downs as well as not being processed by the default AI flow (in case it exists).
Exclude Agents and/or Ring Groups
A new “Transcription” icon has been added to AI Launchpad, for each of the products:
When clicked, a side panel will open. Choose “AI flow exclusions” to select agents and/or ring groups to be excluded from AI Launchpad flow configurations:
When a specific agent or ring group is already part of an AI flow
If a specific agent or ring group is already a part of an AI flow and is later added to the transcription exclusion list, then the flow-level configuration will not change (the agent or ring group will not be removed), but the expected behaviour will still be applied. This means that the agent or ring group in question will be excluded from any transcription service.
How to know if an Agent or Ring group is part of the Exclusion List
When configuring an AI flow, specifically when editing agents and/or ring groups, an “Excluded” tag will appear in the agent/ring group drop-down for each of the excluded elements.