ServiceNow
The ServiceNow connector only supports integration with the ServiceNow KB Standard object. As a pre-requisite for this connector to work, a ServiceNow engineer or Admin needs to install in the ServiceNow account the Knowledge API Plug-in. This plug-in is not installed by default in an out-of-the-box ServiceNow account. Please refer to the vendor article on "Knowledge Article Templates" for more details.
The ServiceNow “Connection Settings” is composed of three mandatory fields:
- “ServiceNow base URL” [1]: Enter your company account domain (e.g., <company-name>.service-now.com).
- “Username” [2]: Add a ServiceNow user account (1-255 characters).
- “Password” [3]: Enter the password of the ServiceNow account (1-20 characters).