Knowledge Management: External Source I Zendesk Guide

Zendesk Guide

The Zendesk Guide’s “Connection Settings” will extract articles from Zendesk Guide. The Connection Settings contain three mandatory fields.

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  1. “URL” [1]: Add the URL of the Zendesk account where the knowledge base articles or tickets are located (e.g., https://mycompanyinc.zendesk.com).
  2. “Username” [2]: Enter the email address of a user authorized to access the articles/tickets in the Zendesk account previously indicated (1-255 characters).
  3. “API token” [3]: Enter the API token or user password of the Zendesk account that has been previously indicated (6-255 characters).
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