Salesforce Einstein Next Best Action (NBA) is a solution that recommends actions to agents using flows, strategies, and the Recommendation object. Together with Talkdesk real-time transcription, agents can receive recommendations tailored to customer needs based on their live conversation.
To leverage Talkdesk transcriptions with the Einstein NBA, follow the Salesforce instructions. When creating the Conversation Intelligence Rules, make sure to select the SCV Contact Center in the Service Channel Instance field.