With the File Upload connector, Talkdesk users can upload files and immediately get this data available in Knowledge Management and all underlying products consuming this information (e.g.. Copilot and / or Autopilot).
Important Information: Supported file formats are:
- .csv
- .docx
- .txt
By using this simple and robust connector, users can instantly upload documents as external sources, indexed, thus making the information seamlessly available to empower human agents or autopilots.
Provide a name [1] and a description [2] for your upload. Files can be uploaded from a local storage. Drag and drop your files or use the + Choose a file(s) to upload button [3] to add your files.
Each file can have a maximum size of 50 MB . You can upload a maximum of 20 files for each file upload connector configured.