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How to set up BYOC with Talkdesk

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Talkdesk® is developed on open principles and allows you to strategically maintain your existing telephony infrastructure and carrier relationships. Pair your voice provider services and numbering with the Talkdesk platform to take advantage of the leading cloud contact center without disrupting your existing operations.  

Talkdesk xConnect™ is a standards-based solution that offers greater flexibility than traditional SIP forwarding capabilities and further accelerates time to value.

xConnect is a SIP Trunking Gateway that allows you to choose your preferred voice connection. You can move to the cloud at your own pace, get international elastic scalability and ensure global protection. xConnect also supports SIP over the Internet, TLS over the Internet, IPSec, and Direct Connect. Talkdesk supports all major codecs with xConnect including G711u, G711a, G729, and OPUS.

  • Media codec: G.711μ-law (PCMU) / G.711a-law (PCMA), G.729 and OPUS
  • DTMF: RFC 4733 (RFC2833)

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For additional information, please refer to our xConnect datasheet.

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