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SSO with Google credentials

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If you wish to allow your agents to log in to Talkdesk using their Google credentials, follow these instructions:

Talkdesk_Single_Sign-on_-_Preferences_.png

Note: To be able to use this integration agents' Talkdesk login email addresses must match the Google account email.

  • Log into your Talkdesk account as an Administrator
  • Select the 'Admin' section from the top navigation bar [1]
  • Select the ‘Preferences’ tab [2]
  • Scroll down to ‘Single Sign-On Provider' and select Google from the dropdown menu [3]
  • 'Save' your changes [4].

Now, when logging in to Talkdesk, agents simply need to press the ‘Login with Google’ button:

Logging_into_Talkdesk_Callbar_-_Google_Single_Sign-on.png

 

If agents are not yet signed in to Google an authentication window will pop up asking to confirm the login details there:

You will then be prompted to allow Talkdesk to access your Google account information:

 

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