La Explore API le ofrece dos formas de extraer informes que superen el Explore Calls Report predeterminado.
Para acceder a estos dos informes, debe seguir las instrucciones explore_calls y las instrucciones explore_calls_all_data_status types en la Explore API:
- Calls Report: path: /data/reports/explore_calls/jobs
- Explore Calls Report - path: /data/reports/explore_calls/jobs
- Explore Calls All Data Status Report - path: /data/reports/explore_calls_all_data_status/jobs
¿Cuáles son las diferencias entre los informes?
Las diferencias son:
- El Explore Calls Report solo muestra los registros válidos, mientras que Explore Calls All Data Status Report muestra ambos registros Valid y Damaged por medio del campo adicional, data_status.
- El Explore Calls All Data Status Report tiene un campo adicional: agent_email.
- El Calls Report tiene el mismo layout "diseño" que Calls Report del Legacy Reporting API.
|
Campos Explore Calls Report |
Campos Explore Calls All Data Status Report |
Campos Legacy Calls Report |
|
agent_disconnected |
agent_disconnected |
agent_disconnected |
|
agent_name |
agent_name |
user_name |
|
agent_speed_to_answer |
agent_speed_to_answer |
total_ringing_time |
|
call id |
call id |
call_id |
|
callback_from_queue? |
callback_from_queue? |
is_callback_from_queue |
|
csat_score |
csat_score |
csat_score |
|
csat_survey_time |
csat_survey_time |
csat_survey_time |
|
customer_phone_number |
customer_phone_number |
contact_phone_number |
|
description |
description |
notes |
|
disposition_code |
disposition_code |
disposition_code |
|
end_time |
end_time |
end_at |
|
handling_agent |
handling_agent |
handling_user_name |
|
hangup |
hangup |
— |
|
holding_time |
holding_time |
hold_time |
|
in_business_hours? |
in_business_hours? |
is_in_business_hours |
|
interaction_id |
interaction_id |
— |
|
— |
— |
call_id |
|
ivr_options |
ivr_options |
ivr_options |
|
— |
mood |
— |
|
— |
mood_prompted? |
— |
|
phone_display_name |
phone_display_name |
talkdesk_phone_display_name |
|
rating |
rating |
user_voice_rating |
|
rating_reason |
rating_reason |
rating_reason |
|
recording |
recording |
recording_url |
|
start_time |
start_time |
start_at |
|
tags |
tags |
ring_groups |
|
talk_time |
talk_time |
talk_time |
|
talkdesk_phone_number |
talkdesk_phone_number |
talkdesk_phone_number |
|
team |
team |
team_name |
|
transfer? |
transfer? |
is_transfer |
|
waiting_time |
waiting_time |
wait_time |
|
— |
agent_email |
— |
|
— |
data_status |
— |